#Overview

Import AI is designed to simplify the CSV import process by automatically detecting and correcting common formatting issues before data is imported.
The feature helps users successfully import CSV files without manually fixing common mistakes such as missing or incorrect column headers. Instead of rejecting the file immediately, Import AI analyzes the structure, restores the required headers when possible, and provides users with a corrected version for review.
Import AI does not modify the actual item data. It only corrects import-related formatting issues required for a successful CSV import.

Accessing Import AI

Users can access the Import page in two ways.

#Option 1 — From the Items page

1. Open the Items page.

2. Locate the Import your items here section in the lower-left corner.

3. Click the import button.

4. The user is redirected to the Import page.

#Option 2 — From Settings

1. Click the Settings (gear) icon in the upper-right corner.

2. Select Import from the left navigation menu.

3. The Import page opens.

Import Page

The Import page consists of two tabs:

• Import Items

• Previous Imports

Import Items

The Import Items tab allows users to upload a CSV file for import.

#Requirements

At the top of the page, users will find a Requirements section explaining the CSV import requirements.
The text contains two helpful links:

#Detailed data format rules

Selecting Detailed data format rules opens the Item Import Guide, which explains the required CSV structure and formatting rules.

#Handy template

Selecting Handy template downloads a CSV template that users can populate before importing.

#Uploading a File

Below the Requirements section is the upload area:
Drag and drop the import file here
Users can:

• drag and drop a CSV file into the upload area, or

• click the upload area to browse and select a file from their computer.

Previous Imports

The Previous Imports tab provides a history of all completed and attempted imports.
Users can review previous import jobs, including:

Additional functionality includes:

• searching previous imports;

• downloading previously uploaded files;

• reviewing import history.

Import Validation

#Valid CSV File

If the uploaded CSV file already meets all import requirements, the import proceeds normally.
In this case:

• no validation errors are displayed;

• the Fix with AI option is not shown, since no corrections are required.

#Invalid CSV File

If the uploaded CSV contains structural problems, Import validates the file before importing.
Users will see the validation message:

Import failed headers validation, please check the error messages.

Additional error details are displayed beneath the Import button.
Example:

Error: Import failed headers validation, please check the error messages.

If the detected issues can be corrected automatically, the Fix with AI option becomes available.

Using Import AI

Before AI can process the file, users must consent to AI-assisted processing.
The following checkbox must be selected:

I agree to the Terms and Conditions to use the AI Import Assistant.

Once the checkbox is selected, the Fix with AI button becomes active.

AI Correction Process

When the user selects Fix with AI, Import AI analyzes the uploaded CSV and automatically corrects supported formatting issues.
After processing completes, users are presented with a Review AI corrections section showing what was changed.
Three actions are then available.

#Download corrected CSV

Downloads the corrected CSV file so the user can review all AI-generated corrections before importing.

#Import corrected file

Immediately imports the corrected CSV without requiring another upload.

#Upload a new file

Returns the user to the upload screen, allowing a different CSV file to be selected.

What Import AI Can Correct

Import AI is designed to correct CSV structure issues, not item content.
Supported corrections include:

• restoring missing column headers;

• correcting incorrect header names;

• matching headers to the expected import schema;

• repairing CSV files whose structure is valid but whose headers are missing or incorrect.

Import AI does not modify product information, descriptions, quantities, or other business data.

Unsupported Input

Import AI requires a recognizable CSV structure.
If a user uploads free-form text instead of a CSV file, the request cannot be processed.
Example:

Chair
Office Chair
Blue color
Price: 120
Quantity: 15

Since this content does not contain a valid CSV structure, Import AI cannot reliably determine how the data should be mapped into CSV columns without altering the original content.
The user receives an error indicating that the uploaded content is not a valid CSV file.
Whenever an import cannot be processed, users are provided with helpful resources, including:

• the Import Guide;

• the downloadable CSV template.

Example Scenarios

#Scenario 1 — Missing Headers

The uploaded file follows the correct CSV structure, but all column headers have been removed.
Import AI detects each column and restores the appropriate headers, allowing the file to be imported successfully.

#Scenario 2 — Incorrect Headers

The uploaded file contains headers that do not match the expected import schema.
Import AI identifies the incorrect headers and automatically replaces them with the correct header names.

#Scenario 3 — Free-form Text

The uploaded file contains unstructured text rather than CSV data.
Because the content cannot be converted into a valid CSV without making assumptions about the intended data mapping, Import AI does not attempt to modify the content.
Instead, the user receives an error and is encouraged to use the Import Guide or download the CSV template.